My Tower
Register for My Tower, our easy-to-use online self service portal that's open 24/7, so you can update and keep track of your insurance cover online.
Start using My Tower
It’s easy to register. Simply register using the same name and email address on your policy and create a password.
If you are a director of a company or a main trustee of a trust, use your personal name as director or trustee.
You’ll receive a verification email to confirm everything, and then you’re good to go.
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Already registered?
Great. Log in now and get started.
Manage your insurance 24/7 with My Tower
My Tower is a great way to keep track of your insurance cover online. When you register for My Tower you'll be able to:
Manage your insurance
Access documents
Download your certificate of insurance and policy wording.
Make payments
View billing information, make payments, and change your payment method.
Submit a claim
Change your excess
Find the balance between what you can afford at claim time, and managing your premium by updating your policy excess.
Update your policy
Edit your sum insured, agreed value, specified items, financial providers, and address to keep your policy up to date.
Can't find your policy in My Tower?
If you log in and notice that some of your policies aren't in My Tower yet, don't worry! You’ll be able to see them in My Tower as soon as they renew this year.
Unfortunately My Tower won't display your policy if it falls into one of these categories:
- Lifestyle block and farm policies
- Business policies
- Boat policies, or
- Your policy was set up through one of our banking partners.
If you’d like a copy of your insurance details or wish to make changes to your policies, you can contact us on 0800 808 808.
What My Tower customers say
Very straightforward to change sum insured.
Easy to use and find what I needed.
I was able to make the change that I wanted in less than a minute.
Register for My Tower
Business hours are out. Any time is in.
Manage your insurance 24/7 with My Tower.
Frequently Asked Questions
All Tower customers will be able to register and create a My Tower account. But because My Tower is brand new not all the features will be available for everybody just yet. Unfortunately My Tower won't display your policy if it falls into one of these categories:
- Lifestyle block and farm policies
- Business policies
- Boat policies, or
- Your policy was set up through one of our banking partners.
Just joined us? If you’ve just joined Tower you’ll be able to use My Tower to view the details of the policy you just bought, download your policy documents, make payments, submit a claim, change your excess and update some of your policy details. Already a Tower customer? If you’re an existing Tower customer, you’ll be able to access all these great My Tower features after your 2020 renewal date. Until then, you’ll still be able to see basic details about your policies, including when your policy renews.
Go to the My Tower registration page and sign up using the same name on your policy document, the email address you used when you bought your policy and create a password.
If you are a director of a company or a main trustee of a trust, use your personal name as director or trustee.
You’ll receive a verification email to confirm everything, and then you’re good to go.
Yes - you can change your excess and update your sum insured, agreed value, specified items, and your address already through My Tower. We'll be launching new features to give you even more control over your cover in the coming months. Stay tuned for updates.
For any other changes you can chat to us online using the 'Chat with us' button, which you'll find in the bottom right hand corner of this page or within the My Tower portal. Or, you can submit your request via the 'Contact us' form in My Tower and we’ll sort it for you.
- Lifestyle block and farm policies,
- Business policies
- Boat policies, or
- Your policy was set up through one of our banking partners.
You must register for a My Tower account first, before logging in, so you can access your policies. Register now.
If have registered for My Tower but you've forgotten your password, you can enter your email address and we'll send you an email to reset your password.
Check your junk mail folder if you don't see an email from us soon.
Please note, you won't get an email unless you register for My Tower first.
